A new study by the Insurance Research Council (IRC) finds that people injured in an auto accident who hire an attorney are less likely to be satisfied with their total payment than injured people who do not hire an attorney. Almost three-fourths of those without an attorney were satisfied with their total payment, compared to less than half of those who hired an attorney. Among people with the highest accident expenses, who usually incurred the most serious injuries, two-thirds of those who did not hire an attorney were satisfied with their total payment (Figure 1). In contrast, among people with the highest losses who retained an attorney, fewer than four in ten were satisfied. These findings are unchanged from a similar IRC study conducted in 1998.